FAQ

At these2hands, we offer comprehensive cleaning solutions tailored to your specific needs:

• Residential Cleaning: Routine housekeeping, deep cleaning, move-in/move-out cleaning, and post-renovation touch ups.

• Commercial Cleaning: Office spaces, retail stores, medical facilities, and specialized janitorial services for businesses.

• Specialty Services: Carpet and upholstery cleaning, window washing, pressure washing, and more.

• Eco-Friendly Options: We offer green cleaning services, using non-toxic, biodegradable products that are safe for both the environment and your health.

Absolutely! We understand that your time is precious, which is why we offer cleaning services on weekends and even holidays. Please contact us for availability and pricing during peak periods.

Booking with us is easy! You can schedule a cleaning by:

• Phone: Call us at +12029484615to speak with a friendly representative.

• Email: Send your request to these2hands2022@gmail.com, and we’ll respond promptly.

• Online Booking: Visit our website and use our convenient booking tool to schedule your service at a time that suits you

We offer flexible payment options for your convenience. You can pay via:

• Credit or debit card

• PayPal

• Bank transfer

Payment is typically due upon completion of the service.

Of course! Whether you need a one-time deep cleaning, a post-party refresh, or a pre-move clean, we’re here to help. We also offer flexible recurring services for clients who need regular cleaning whatever works best for your schedule!

Yes! We bring all necessary supplies and equipment with us, including eco-friendly cleaning products, vacuums, mops, and more. We strive to make our service as convenient as possible, so you won’t need to worry about providing anything. If you have any preferred brands or specific requirements, just let us know in advance.

We appreciate your help in making the cleaning process as efficient as possible! Before we arrive, consider:

• Clearing small personal items (e.g., clothes, toys, etc.) from the cleaning areas.

• Letting us know if there are any specific areas you’d like us to focus on.

• Providing access instructions if needed.

However, if you prefer to leave everything to us, we’re happy to take care of light organizing while we clean!

The duration of a cleaning session depends on the size and condition of the space. For typical residential cleanings, most services are completed within 1 to 3 hours. Larger homes or deep cleaning sessions may take longer. We’ll always provide an estimated time frame when you book.

Customer satisfaction is at the heart of everything we do. If you’re not completely happy with our cleaning, please contact us within 24 hours, and we’ll re-clean the area at no additional cost. We believe in providing results that exceed expectations, every time.

Not at all! Many of our clients prefer to give us access to their property while they’re away, whether it’s through a key or an access code. All of our cleaners are background checked and highly trained, so you can trust them to treat your space with the utmost respect and professionalism.

Yes, your safety and the environment are our top priorities. We use eco-friendly cleaning products that are free from harmful chemicals. Our green cleaning solutions are tough on dirt but gentle on your home, office, and the planet. Should you have any specific preferences or sensitivities, just let us know, and we’ll tailor our approach.

Our pricing is transparent and competitive. Costs vary depending on the size of the space, the type of service, and the frequency of visits. We offer free, no-obligation estimates to give you an accurate quote. Plus, we offer discounts for recurring services and special rates for large-scale cleanings.